Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern the use of the Indiginize website and the services we provide. By using this website, contacting us for services or entering into a project with Indiginize, you agree to these terms.
1. About Indiginize
Indiginize is a South African creative and digital design studio providing services including website design and development, brand creation, digital design, social media and related creative services.
For the purposes of these Terms & Conditions, “Indiginize”, “we”, “us” and “our” refer to the business operating the Indiginize website and providing Indiginize services.
2. Use of This Website
You may use this website for lawful purposes only.
You may not use this website in any way that could damage, disable, interfere with or impair the website, its security or its operation.
You may not attempt to gain unauthorised access to any part of the website, its systems, servers, accounts or data.
3. Website Information
We aim to keep the information on this website accurate and up to date, but we do not guarantee that all information will always be complete, current or free from errors.
Content on this website is provided for general information and should not be treated as professional legal, financial or other specialist advice.
4. Enquiries, Quotes and Proposals
Submitting an enquiry through our website, email, telephone, WhatsApp or any other communication channel does not create a binding agreement between you and Indiginize.
A project will only begin once the scope of work, pricing, payment terms and any other relevant project conditions have been agreed between us.
Quotes and proposals may be valid for a limited period and may be revised if the project scope, requirements or circumstances change.
5. Project Scope
Each project will be based on an agreed scope of work.
The scope may include specific deliverables, features, pages, revisions, design work, content, functionality or other services.
Work requested outside the agreed scope may be quoted and charged separately.
6. Payments
Payment terms will be communicated before or during the start of a project.
Depending on the project, we may require a deposit, staged payments or full payment before certain work begins or before final files, websites or deliverables are released.
Invoices must be paid within the agreed payment period.
Indiginize reserves the right to pause work, withhold final deliverables or delay project completion where agreed payments are overdue.
7. Client Responsibilities
Clients are responsible for providing accurate information, content, access, approvals and other materials reasonably required for us to complete the work.
This may include:
- Written content
- Images and photographs
- Brand assets
- Logos
- Website or hosting access
- Domain access
- Social media access
- Product information
- Prices
- Business information
- Legal wording or policies where applicable
Delays in supplying required information, content or approvals may result in project delays.
The client is responsible for ensuring that material supplied to Indiginize may legally be used and does not infringe the rights of another person or organisation.
8. Revisions and Changes
The number or extent of revisions included in a project may be defined in the agreed scope or proposal.
Significant changes to the original brief, repeated changes after approval or requests outside the agreed scope may be charged separately.
Once a stage of a project has been approved, later changes to that stage may require additional work and may result in additional charges.
9. Project Timelines
Any estimated project timeline is based on the information available at the time and assumes reasonable cooperation and timely feedback from the client.
Timelines may change due to client delays, changes in scope, technical issues, third-party services, platform limitations or circumstances outside our reasonable control.
10. Intellectual Property
Unless otherwise agreed in writing, Indiginize retains ownership of concepts, drafts, unused designs, development methods, internal processes, templates, source materials and working files created during a project.
Once all agreed payments have been received, the client will receive the rights to use the final approved deliverables in accordance with the agreed project terms.
Third-party materials including fonts, stock images, plugins, software, templates or licensed assets remain subject to the licence terms of their respective owners.
11. Portfolio and Promotional Use
Unless otherwise agreed in writing, Indiginize may display completed work as part of our portfolio, website, social media, proposals, case studies and promotional materials.
We will not intentionally disclose confidential business information when presenting project work.
If a project must remain confidential, this should be agreed with us before the project begins.
12. Third-Party Platforms and Services
Our work may involve third-party platforms, services and technologies including hosting providers, domain registrars, payment gateways, social media platforms, ecommerce platforms, website plugins, software providers and external integrations.
These third-party services operate under their own terms, pricing, policies and availability.
Indiginize is not responsible for changes, outages, restrictions, price increases, account suspensions, technical failures or service interruptions caused by third-party providers.
13. Domains, Hosting and Subscriptions
Where domains, hosting, plugins, licences or other subscriptions are required, the client is responsible for ongoing renewal fees unless otherwise agreed.
The client is responsible for maintaining access to accounts registered in their name.
Failure to renew a domain, hosting service, plugin licence or subscription may result in loss of functionality or website availability.
14. Website Performance and Compatibility
We aim to build websites that function properly on commonly used modern devices and browsers at the time of development.
We cannot guarantee that a website will remain fully compatible with every future browser, device, operating system, plugin or software update.
Additional work required due to future technology changes, software updates or third-party changes may be quoted separately.
15. Search Engines and Marketing Results
Unless specifically agreed as part of a service, Indiginize does not guarantee search engine rankings, website traffic, social media growth, enquiries, sales, conversions or specific business results.
Digital performance can be affected by many factors outside our control, including competition, market conditions, platform algorithms, pricing, business reputation, customer demand and the client’s own activity.
16. Client Content and Legal Compliance
The client remains responsible for the accuracy, legality and suitability of information published on their website or digital platforms.
This includes business claims, prices, product information, terms, policies, images, marketing statements and any regulatory requirements specific to the client’s industry.
Unless expressly agreed, Indiginize does not provide legal, tax, accounting or regulatory advice.
17. External Links
Our website may contain links to external websites or services.
These links are provided for convenience or reference only.
Indiginize does not control and is not responsible for the content, security, availability, terms or privacy practices of external websites.
18. Limitation of Liability
To the extent permitted by law, Indiginize will not be liable for indirect, incidental, special or consequential loss arising from the use of this website or from services provided by third parties.
We will not be responsible for losses caused by circumstances outside our reasonable control, including hosting failures, cyber incidents, third-party platform outages, software failures, internet disruptions or changes made by the client or another service provider.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded under South African law.
19. Confidentiality
Where a client provides confidential business information to us for the purpose of completing a project, we will take reasonable steps to keep that information confidential and use it only where necessary to provide the agreed services.
This does not apply to information that is already public, independently obtained or required to be disclosed by law.
20. Cancellation and Termination
Either party may end a project subject to any specific cancellation terms agreed for that project.
If a project is cancelled after work has begun, the client may remain responsible for payment for work already completed, costs already incurred and any non-refundable third-party expenses.
Any deposit or upfront payment may be non-refundable where work has already commenced, unless otherwise agreed.
21. Privacy
Personal information submitted through this website or during a client relationship will be handled in accordance with our Privacy Policy and applicable South African data-protection law.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, technology or legal requirements.
The latest version will be published on this page and will include the date it was last updated.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of this website or our services will be subject to the applicable laws and jurisdiction of South Africa.
24. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Indiginize
Email: info@indignize.co.za
Telephone: +27724611347
Address: 50 David Street, Villiers, Freestate, 9840