Privacy Policy

Last updated: September 2026

At Indiginize, we respect your privacy and believe your personal information should be treated with care. This Privacy Policy explains what information we may collect when you visit our website, contact us or work with us, why we collect it, how we use it and how we protect it.

1. Who We Are

Indiginize is a South African creative and digital design studio providing services including website design and development, brand creation, digital design, social media and related creative services.

For the purposes of this Privacy Policy, “Indiginize”, “we”, “us” and “our” refer to the business operating the Indiginize website and providing Indiginize services.

2. Information We May Collect

We only collect personal information that is reasonably necessary for us to communicate with you, provide our services and operate our business.

This may include:

  • Your name
  • Business or company name
  • Email address
  • Telephone or WhatsApp number
  • Information submitted through our contact or enquiry forms
  • Information you voluntarily provide when discussing a project with us
  • Billing and transactional information if you become a client
  • Technical information relating to your use of our website, such as your browser, device, IP address and website usage information where this is collected by our website or analytics tools

Please do not send sensitive personal information through our website unless it is genuinely necessary for the service you have requested.

3. How We Collect Your Information

We may receive personal information when you:

  • Contact us through our website
  • Email, telephone or WhatsApp us
  • Request information about our services
  • Request a quotation
  • Become a client
  • Subscribe to communications where such a facility is offered
  • Interact with our website

Certain technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Communicate with you about your project
  • Prepare quotations and proposals
  • Provide services you have requested
  • Manage our relationship with you as a client
  • Process payments and maintain appropriate business and accounting records
  • Improve our website and services
  • Maintain the security and functionality of our website
  • Comply with applicable legal, tax and regulatory requirements

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Marketing Communications

We will not automatically add you to a marketing list simply because you contacted us about a project or requested information.

Where we send marketing communications, we will do so in accordance with applicable South African law and provide an appropriate way for you to opt out of future marketing communications.

6. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted third-party service providers where reasonably necessary to operate our business, maintain our website or provide services to you.

These providers may include:

  • Website and hosting providers
  • Cloud storage providers
  • Email providers
  • Analytics services
  • Accounting or payment services
  • Website plugins and software providers
  • Other technology or professional service providers required for our business operations

Where a project requires us to work with third-party suppliers or platforms, relevant information may also be shared where necessary to complete the work.

We may also disclose information where required by law or by a lawful request from a regulatory, governmental or law-enforcement authority.

7. International Processing and Storage

Some of the digital platforms and service providers we use may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable data-protection requirements.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and improve the visitor experience.

Third-party services integrated into our website may also use cookies.

Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it for legal, tax, accounting, contractual or legitimate business purposes.

Information that is no longer required will be deleted, destroyed or de-identified where appropriate.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email service, electronic storage system or internet transmission can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable South African law, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Ask us to correct or update inaccurate or incomplete information
  • Request the deletion or destruction of personal information where appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on your consent
  • Lodge a complaint with the Information Regulator of South Africa

If you would like to exercise any of these rights, please contact us using the details below.

We may need to verify your identity before providing access to personal information or making requested changes.

12. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

Indiginize does not control these third parties and is not responsible for their content, security or privacy practices.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Children’s Privacy

Our website and services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children through our website for marketing purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal obligations.

The latest version will be published on this page with the date it was last updated.

15. Contact Us

If you have questions about this Privacy Policy, would like to know what personal information we hold about you, or would like to exercise any of your privacy rights, please contact:

Indiginize
Email: info@indiginize.co.za
Telephone: +27724611347
Address: 50 David Street, Villiers, Freestate, 9840

You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.